Keep the words the customer used

The words a customer used, kept intact, instead of your paraphrase of them two hours later.

Record customer feedback hero

01

Press record

The session runs the way it always did. Nothing joins the call and nothing appears in the room.

02

Listen

No notebook between you. Watch the participant instead of your keyboard.

03

Read it back

A verbatim transcript, attributed by speaker, ready by the time you have shown the participant out.

Record customer feedback story beat 1

Feedback degrades every time it is retold

A specific frustration becomes a sentence in your notes, then a line in a ticket, then a feature request that has lost the thing that made it urgent.

Record customer feedback story beat 1

Feedback degrades every time it is retold

A specific frustration becomes a sentence in your notes, then a line in a ticket, then a feature request that has lost the thing that made it urgent.

Keep the words, keep the urgency

Keep the words, keep the urgency

Keep the words, keep the urgency

Record customer feedback story beat 2

Mark it while it is being said

Press the shortcut on the sentence that matters. It sits at the top of the recording afterwards with the words around it.

Record customer feedback story beat 2

Mark it while it is being said

Press the shortcut on the sentence that matters. It sits at the top of the recording afterwards with the words around it.

Record customer feedback story beat 3

Defend the priority

Three customers said it in three different ways. Now you can show that rather than assert it.

Record customer feedback story beat 3

Defend the priority

Three customers said it in three different ways. Now you can show that rather than assert it.

“For me, data sovereignty means controlling the location of data, not simply switching vendors.”

Teon Beijl

Founder

at

“For me, data sovereignty means controlling the location of data, not simply switching vendors.”

Teon Beijl

Founder

Can I quote a customer directly?

The transcript is verbatim. Whether you can quote them publicly depends on what you agreed with them.

Do I need consent to record?

Does Weeve score sentiment?

Can I group feedback by theme?

Does a bot join the call?

Can I quote a customer directly?

The transcript is verbatim. Whether you can quote them publicly depends on what you agreed with them.

Do I need consent to record?

Does Weeve score sentiment?

Can I group feedback by theme?

Does a bot join the call?