Bring the customer evidence to the product discussion

Ask Weeve to compare feedback across customer conversations. Review the recurring problems and the words behind them before choosing what to change.

Reading a printed customer note in a small brick-walled product office.

01

Press record

The session runs the way it always did. Nothing joins the call and nothing appears in the room.

02

Listen

No notebook between you. Watch the participant instead of your keyboard.

03

Read it back

A verbatim transcript, attributed by speaker, ready by the time you have shown the participant out.

Reviewing customer conversations on one open Mac at a communal wooden desk.

The complaint changes when it is retold

Go back to the conversation. Ask what the customer struggled with and how they described it.

Reviewing customer conversations on one open Mac at a communal wooden desk.

The complaint changes when it is retold

Go back to the conversation. Ask what the customer struggled with and how they described it.

Customer feedback with its context intact

The next step
All recordings
 
Ask about your recordings…Standard
Local

Weeve can make mistakes. Please check answers.

Customer feedback with its context intact

Weeve

Customer feedback with its context intact

The next step
All recordings
 
Ask about your recordings…Standard
Local

Weeve can make mistakes. Please check answers.

Checking a feedback brief beside the same open Mac, with three paper evidence cards on the table.

Look beyond the loudest request

Compare the available conversations. Ask where customers describe the same problem and where their needs differ.

Checking a feedback brief beside the same open Mac, with three paper evidence cards on the table.

Look beyond the loudest request

Compare the available conversations. Ask where customers describe the same problem and where their needs differ.

Discussing the cards with a designer beside a paper prototype on the wall.

Discuss a change with the evidence beside it

Use a reviewed feedback brief to explain the problem. Keep the original passages available for the product discussion.

Discussing the cards with a designer beside a paper prototype on the wall.

Discuss a change with the evidence beside it

Use a reviewed feedback brief to explain the problem. Keep the original passages available for the product discussion.

Features used

The features behind this workflow.

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Transcription

O

Onboarding Redesign

In this project we collect all conversations and user tests related to our new onboarding.

I

Investor Pitches

Here we collect all our conversations with investors in order to refine our pitch.

Q

Q3 Roadmap

These are all the conversations around our Q3 roadmap and its priorities.

C

Customer Discovery Calls

This project is to track all customer discovery calls that we have.

P

Party planning committee

All the planning conversations for the upcoming company party.

F

Financial advisor

All calls with our personal finance advisor.

Projects

Weeve

Chat

Teon Beijl, Founder at Unpuzzler

“For me, data sovereignty means controlling the location of data, not simply switching vendors.”

Teon Beijl

•

Founder

at

Teon Beijl, Founder at Unpuzzler

“For me, data sovereignty means controlling the location of data, not simply switching vendors.”

Teon Beijl

Founder

Does this analyse support tickets and survey databases?

This page concerns recordings and their saved transcripts, notes, summaries and moments in Weeve. It does not promise a connected survey, helpdesk or CRM feed.

Does Weeve score sentiment or rank the roadmap?

Does this stay on my Mac?

What should I know about Chat?

Should people know I am recording?

Does this analyse support tickets and survey databases?

This page concerns recordings and their saved transcripts, notes, summaries and moments in Weeve. It does not promise a connected survey, helpdesk or CRM feed.

Does Weeve score sentiment or rank the roadmap?

Does this stay on my Mac?

What should I know about Chat?

Should people know I am recording?